Refund and Returns Policy

Thank you for choosing The Soul Seat by Sonika. We take pride in offering high-quality attars and strive for your complete satisfaction. Please review our refund and return policy carefully before making a purchase.

Refunds

Due to the delicate nature of attars and for hygiene reasons, we regret to inform you that we do not offer refunds on any purchases.

Returns

To ensure the quality and authenticity of our attars, we do not accept returns on any products.

Exceptions

• Damaged or Defective Goods: In the unlikely event that you receive a damaged or defective product, please contact us within 1 day of receiving your order. We require photographic evidence of the damage or defect. Upon review, we may, at our discretion, offer a replacement product
• Incorrect Item: If you receive an incorrect item, please contact us within 2 days of receiving your order. We will arrange for the correct item to be shipped to you.

Important Notes

• It is the customer’s responsibility to ensure the correct shipping address is provided at the time of order. We are not responsible for items delivered to incorrect addresses provided by the customer.
• We carefully package our attars to prevent damage during shipping. However, we are not responsible for any damage that may occur during the shipping process.

Customer Satisfaction

We are committed to providing you with high-quality attars and excellent customer service. If you have any questions or concerns about your order, please do not hesitate to contact us.  

Contact Information

Email us at thesoulseatofficial@gmail.com

• thesoulseatofficial@gmail.com

Thank you for your understanding and continued support.

The Soul Seat by Sonika